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Warranties and Customer Service

Warranties

For products purchased from Villa Design Company, the client benefits from:

  • The legal warranty of conformity for two years from the delivery of the product.
  • The legal warranty for hidden defects within two years of discovering the manufacturing defect.

These warranties are exclusively reserved for the initial customer.

Claims

For any claims, please contact Villa Design Company:

By email:
service.client@villadesign.ma

By mail:
Villa Design Company
Customer Service
Immeuble le Matignon, La colline II, Nouveau Quartier d’affaires N°5, Casablanca 20190

Comprehensive Project Management

Villa Design Company ensures full management of your project, including:

  • Development of preliminary designs
  • Assistance with building permits
  • Selection and coordination of artisans
  • Insurance for building damage (DO)
  • Progress monitoring
  • Acceptance of each trade

Our team is committed to maintaining constant communication throughout your project, giving special attention to your expectations.

Feel free to use our services to benefit from our expertise and personalized support.

Villa Design Company offers several specific warranties to ensure the quality and reliability of its services:

Legal Warranties

- Warranty of Conformity: Valid for two years from the delivery of the product.
- Warranty for Hidden Defects: Applicable within two years of discovering a manufacturing defect.

Comprehensive Project Management

Villa Design Company provides full project management, including:

- Development of preliminary designs
- Assistance with building permits
- Selection and coordination of artisans
- Building damage insurance (DO) services
- Progress monitoring
- Acceptance of each trade

Quality Commitment

- Constant Communication: The company is committed to maintaining seamless communication throughout the project.
- Personalized Attention: Special attention is given to the specific needs of each client.

These warranties reflect Villa Design Company's commitment to service quality and customer satisfaction, offering full protection throughout the construction or renovation process.

The claims process at Villa Design Company generally follows these steps:

Reception and Identification of the Claim

- Customers can submit their claims through various channels: email, phone, or in person.
- Each claim is recorded and its legitimacy is verified.

Acknowledgment and Analysis

- An acknowledgment of receipt is promptly sent to the customer to confirm that their request is being processed.
- The claim is analyzed in detail to understand the nature of the issue.

Proposing a Solution

- An appropriate solution is developed based on the type of claim (related to the product, service, or communication).
- An action timeline is set and communicated to the customer.

Implementing the Solution

- Corrective actions are carried out within the announced timeframe.
- The customer is kept informed of the progress.

Follow-up and Closure

- Once the solution is implemented, the customer is contacted to ensure their satisfaction.
- The claim is closed, and the information is used to improve internal processes.

Villa Design Company is committed to handling each claim with professionalism and using this feedback to continuously improve the quality of its services and products.

Villa Design Company follows a rigorous process to ensure the quality of its installation, which includes the following steps:

Preparation and Planning

- Studying the client's desires and developing customized plans.
- Site evaluation to determine the precise placement of furniture and specific constraints.

Quality Control Before Installation

- Verification of products before delivery to ensure they meet quality standards.
- Ongoing training of technicians to ensure their expertise in installing high-end furniture.

Professional Installation

- Precise assembly of furniture by qualified technicians.
- Custom adjustments for a perfect fit within the client's space.
- Adherence to safety and quality standards throughout the installation process.

Post-Installation Verification

- Compliance testing to ensure the installation meets quality requirements.
- Final inspection by a supervisor to verify the perfection of the installation.

Customer Follow-Up

- After-installation service to check customer satisfaction and quickly resolve any potential issues.
- Personalized support throughout the process, from delivery to use.

These steps demonstrate Villa Design Company's commitment to excellence and customer satisfaction, ensuring a high-quality installation for every project.

Villa Design Company offers several warranties covering a comprehensive range of services for construction and renovation:

Comprehensive Project Management

- Development of preliminary designs
- Assistance with building permits
- Contracting work by each artisan
- Building damage insurance (DO) services
- Progress monitoring
- Acceptance of each trade

Legal Warranties

- Perfect Completion Warranty: Covers defects found within one year after the completion of the work.
- Two-Year Warranty: Applies to equipment elements separate from the main structure for two years after completion.
- Ten-Year Warranty:

Protects against damages affecting the structural integrity of the building or making it unsuitable for its intended purpose for ten years.

Quality Commitment

- Constant communication throughout the project
- Special attention to the client's specific needs

These warranties demonstrate Villa Design Company's commitment to providing a comprehensive and quality service, ensuring client protection throughout the construction or renovation process.

We seamlessly blend Moroccan craftsmanship and innovation to create unique pieces, while ensuring excellence through Itqanisation.

Contact Us

  • Immeuble le Matignon, La colline II Nouveau Quartier d’affaires N°5, Casablanca 20190

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